ORDERING PROCESS

STEP 1:

Once you have contacted us and we have discussed the details of your order and you are ready to proceed, you will be emailed a PayPal invoice for a design deposit. This deposit is priced based on your order and is deducted from your order total. The remaining balance is due upon approval of your digital proofs in order to proceed with print production. Depending on availability, the deposit will also act to reserve a previously discussed order start date. Deposit pricing may vary for custom designs.

 

SAVE THE DATES AND DAY OF PAPER ITEMS:

Save the date orders and day of paper orders will be emailed a PayPal invoice for the full balance due. Save the date order payment can be combined with the invitation deposit and reservation (recommended).


STEP 2:

Upon receiving payment, we will ask you to provide via email the details for your invitations, including wording, color changes, and any other design personalization discussed (if a reservation for an order spot has been made, wording is not required until the start date). Rachel will then get to work personalizing a design from her collection or creating your invitations from scratch, depending on your order. Once the initial drafts have been completed (1-3 business days for designs from our collection, 1-2 weeks for custom designs), Rachel will email you a set of digital proofs for you to look over and approve. Up to 3 rounds of edits are included with your order, a small design fee will be charged for any additional rounds. Please double-check all spelling, grammar, text, and layout before signing off on your proofs, once approved Rachel Marvin Creative is not responsible for any layout or typographical errors. Please see details in our Policies for further information.

 

STEP 3:

Upon approval of your design, we will email you an invoice for the remaining balance due, if applicable. Production of your order will begin and order fulfillment will take place within our current project fulfillment times once final payment has been made.

ORDER FULFILLMENT

SAVE THE DATES AND WEDDING DAY ITEMS
Please inquire for our current lead times, we usually recommend allowing at least 2-4 weeks for the entire process from start to finish. This does not include shipping, so if you are ordering from an international location please adjust accordingly to allow longer shipping times.
SEMI-CUSTOM INVITATIONS
Availability varies during peak times, and project turnaround depends on our current order load. Please contact us for current lead times and to reserve a spot to ensure your order is completed in time for your event. We usually recommend allowing 1-2 months for the entire process from design personalization to order completion. This does not include shipping, so if you are ordering from an international location please adjust for longer shipping times. Let us know when you are hoping to have your invitations in hand and we will do our best to work within your timeline.
CUSTOM INVITATIONS
Please apply as early as possible as Rachel only takes on a certain number of custom designs throughout the year. We recommend starting at least 2 months in advance of when you would like your invitations in hand.
RUSH ORDERS
Orders can be expedited for additional fees. A rush may not be available during peak times, please inquire for applicable fees and rush fulfillment.

COPYRIGHT ©2019

RACHEL MARVIN CREATIVE STUDIOS

ALL RIGHTS RESERVED.

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RICHMOND, VIRGINIA

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